Someone from the LLS asked me to post this.
Being diagnosed with a serious disease such as a blood cancer is terrifying and people facing a cancer diagnosis need clear accurate information and they often need that information quickly. The Leukemia & Lymphoma Society’s Information Resource Center, a call center staffed by master’s level trained professionals, is marking its 10th anniversary this fall. This call center is the only one of its kind because of the depth of individualized service it provides. There are literally hundreds of different sub-types within the blood cancers and our staff is trained to identify the special needs of each caller and help that caller find the resources he or she needs, find clinical trials, and connect with local services in his or her community. In addition to being well versed on a broad range of disease information, each specialist has an area of expertise to provide more enhanced services. The call center has received nearly 500,000 calls since its launch in 1997. Translation!
s are available in more than 140 languages. In FY ’07 the IRC received more than 75,000 calls. The IRC is currently engaged in a patient navigation study to offer proactive follow up for callers. The center is reachable at 800-955-4572, via email at firstname.lastname@example.org or chat online at www.lls.org and clicking live help.