Verizon Wireless

I signed up for Verizon wireless back in Februaury. There was a 15 day return period, during which the cancellation fee would be waived. It turned out there was no service in my area, so I had to return the phone and cancel the service. I did everything according to the book.

A few weeks later, I got a bill for over $200! I called Verizon, and was told the phone I returned hadn’t been marked as received in the system. I check online with FedEx, and saw that it had been signed for. I assumed it would only be a matter of days before their system was up to date.

I was wrong! Even though the phone was recieved on March 4th, they still had not updated my account in their system. I called again, and was told the same story. Basically, since the phone had not been verified as being received, I owe the money. I got some serious resistance from the customer service agent. I said that I had the signature from FedEx, and she said, “That’s FedEx. not us.” That’s when I lost my temper. I wouldn’t say I was irate, but after I told the person that it’s not my job to make sure Verizon people are doing their jobs, she hung up on me!

I called back and talked to someone with a brain. It’s all straightened out now, but I can’t help but wonder if making the process so difficult is part of Verizon’s plan to get people to just pay bills they don’t owe. I don’t think I’ve ever heard any good cell phone stories. Have you?